The toy selection at Massavetoys.com is gleaned from 30 years experience in offering the world's best playthings, and we hope all of our choices are winners!  If, however, you decide to return or exchange, please follow these steps:

 

We have a 30 day return policy.  You may return your purchase at any time within 30 days of receiving the package.

 

All returns must come back to us in original, sellable condition.  Opened boxes, lost tags, obviously played-with toys will not be acceptable.

 

When possible, use the original shipping box with labels attached, and return through Fed Ex.  (Kinkos has a Fed Ex shipping department).

Ship all packages, at your expense, to: 

 

If you want our brilliant advice, or just need reassurance, you can always call us Monday thru Friday 9am  to 5pm EST at our toll free number:  866-784-8697(toys)

 

RETURNING OR EXCHANGING

 

Email us at returns@massavetoys.com

Click on  "Basic Return" and fill out required form so we know to expect your return.

Print 2 copies of the form, one to include as a packing slip in the box and one for your records.

Ship the box back to us, at your expense

After we receive and  inspect your return, (approximately 10 business days), we will issue a refund on the credit card with which it was purchased, less our expenses.  These expenses can include our original shipping costs to you and, when applicable, gift wrapping charges.

PLEASE NOTE:  Our stated shipping costs are frequently much lower than the actual amount we pay to ship your toys.  We will deduct the actual price we paid, be it more (or less) ,from your refund.  We will provide documentation of the actual shipping charges to you.

 

RETURNING GIFT WRAPPED ITEMS:

 

Our wonderful  European gift wrap is always free, unless you return your purchase.  At that point we will charge you $4 per item wrapped.  When returning a gift, for exchange or store credit, you will not be charged for gift-wrapping.  You will, however, be responsible for shipping costs on your replacement item.

 

A TOY DAMAGED IN SHIPMENT:

 

If your selection arrives in a damaged  shipping box, and the toys inside prove to be damaged also, please do the following:

Save the damaged shipping materials!  Fed Ex must verify the damage.

Contact us within  30 days at returns@massavetoys.com.

Click "Damaged Shipment" and fill out required report so we can  contact Fed Ex.

Print 2 copies of the report, one to be enclosed in the returning box and the other for your records.

We will contact Fed Ex and they will retrieve the damaged box and toys.

If your toy was, indeed, damaged during shipment, we will, within 10 working days, replace it at no expense to you, or refund your money in full.

 

MANUFACTURE'S DEFECT:

 

Occasionally, a toy will arrive with a manufacturer's defect, it simply doesn't work.

Contact us, within 30 days, at returns@massavetoys.com.

Click "Manufacturer's Defect" and fill out required report so we know what's going on.

Make 2 copies of the report, one to be enclosed in the returning box and the other for your records.

We will email to you a return label and instruct Fed Ex to pick up the box.

If your toy was, indeed damaged in route, we will, within 10 working days, replace it at no expense to you, issue a store credit, or refund your money in full.

 

WHEN YOU REFUSE TO ACCEPT A SHIPMENT :

 If your package is on it's way and you experience "Buyer's Regret", simply refuse to accept the shipment!

We will, of course, be very sad.  However, we will issue a refund to you, within 10 working days, less all shipping charges and possibly a 10%  restocking charge.

 

WHEN YOU PROVIDE US WITH THE WRONG SHIPPING ADDRESS:

 

We cannot accept responsibility for packages sent to the wrong, or an undeliverable, address.

If  it is possible to obtain the correct address and re-route the shipment, we will do our best to work with our shipper.  Any additional fees or shipping costs will be billed to you.